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Kore.ai is an AI-driven platform enhancing customer & employee experiences through virtual assistants across various industries.

About Kore.ai

Kore.ai is a cutting-edge platform designed to transform customer and employee experiences. Utilizing AI-powered virtual and process assistants, it provides innovative solutions tailored for various industries such as contact centers, banking, healthcare, and more.

Key Features:

  • Experience Optimization (XO): Seamlessly blends conversational AI and digital UX for intuitive interactions.
  • Industry-focused Products: Specific solutions like SmartAssist, BankAssist, HealthAssist, and RetailAssist cater to different sectors, enhancing efficiency and satisfaction.
  • SearchAssist: A cognitive search tool with conversational support, streamlining automated interactions.
  • Analytics and Insights: Helps businesses monitor customer service performance and gauge customer satisfaction with detailed analytics.
  • Multi-Language Support: Offers support in English, Japanese, and Korean, making it accessible to a broader audience.

Areas of Use:

  • Customer Service: Automate customer support processes, ensuring faster and accurate responses.
  • Employee Support: Solutions like IT Assist and HR Assist streamline support for staff, improving efficiency.
  • Healthcare: HealthAssist caters specifically to the healthcare industry, offering customized interactions.
  • Commerce: RetailAssist empowers retailers with AI-driven assistance to enhance customer experiences.
  • Banking: BankAssist provides specialized solutions for banking, facilitating smooth customer interactions.

What makes it special:

Kore.ai stands out for its industry-specific customization and blend of conversational AI with digital UX, ensuring a more personalized and efficient experience. Its ability to cater to a multitude of sectors makes it a versatile tool for professionals.


Kore.ai revolutionizes customer and employee experiences through its AI-powered virtual assistants and workflow engines. By targeting specific industries with tailored products, it ensures optimal satisfaction and efficiency. Its commitment to innovation, customization, and accessibility positions Kore.ai as a leader in the customer support category, making it an essential tool for modern businesses.

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