(0 reviews)

Cresta AI is an intelligent sales assistant that leverages real-time insights and AI-driven coaching to enhance customer conversations and improve team performance.

About Cresta

Cresta AI is a powerful contact center intelligence tool that specializes in amplifying customer conversations and enhancing team efficiency and effectiveness. It’s designed for various industries, offering AI-powered coaching and insights that cater to tailored needs.

Key Features

  • AI-powered Solutions: Cresta offers products like Agent Assist, Director, Insights, and Virtual Agent that cater to unique team and industry needs, driving efficiency and effectiveness.
  • Real-time Insights: Its real-time analytics allow teams to uncover critical insights, make data-driven decisions, and elevate agent performance.
  • AI-Enabled Coaching: Cresta’s AI-enabled coaching helps in transforming every agent into a top performer and automating repetitive tasks.
  • Automation and Continuous Learning: Cresta’s AI learns and improves continuously, automating the right use cases and enhancing human performance.
  • Integration and Resources: With integrations, webinars, and eBooks, Cresta helps businesses to deepen their understanding of AI technology and how to utilize it effectively.

Areas of Use

  • Sales and Customer Service: AI-driven insights and playbooks to improve sales efficiency and customer satisfaction.
  • Retention Teams: Enhance performance management and automate suitable use cases for better retention.
  • Remote Teams: Adapt to remote working with AI assistance to keep teams cohesive and productive.
  • Various Industries: From airlines to finance, Cresta fits across different industries with its tailored features.
  • Contact Centers: For contact centers seeking to leverage AI technology for increased efficiency, effectiveness, and customer satisfaction.

What Makes It Special

Cresta AI’s unique blend of real-time insights, AI-driven coaching, and adaptability to different industries sets it apart from competitors. Its focus on continuous learning and tailored features provides a scalable solution for various businesses.


Cresta AI is an advanced and powerful tool, designed to transform contact centers and sales teams. Its personalized and industry-specific features, combined with real

Cresta Reviews

Add review about Cresta

Your rating

Cresta Alternative Tools